Customer Service Officer Cmb

6 meses atrás


Colombo, Brasil Malaysia Airlines Tempo inteiro

**Reports To**:

- Station Head CMB

**Role Purpose**:

- CSO is responsible and accountable to support and assist ASH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs. CSO is also responsible to assist ASH and SH to ensure consistent service delivery in accordance to company’s set service standards and meet or exceed the company’s KPI related to On-Time Performance (OTP), Mishandled Baggage, Document Violation, Customer Satisfaction Index (CCSI) and financial targets..

**Key Accountability**:

- To support SH for the airlines overall ground operations at the airport.
- To support SH to ensure airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines’ policies, procedures, and operating manual.
- To undertake an oversight function on all outsourced functions performed by appointed GSP and vendors.
- To support SH to ensure delivery of all airline’s product and services at all ground customer touch points consistently meet and exceed the service quality target set
- To support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk
- Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions.

**Qualifications & Working Experience**:

- Degree or Diploma in any field, Must have at least 5 years of relevant work experience to carry out the functions and responsibilities of a CSO
- High School Certificate or equivalent with at least 1 year working experience in any relevant field or

**Skill & Knowledge**:

- Capabilities and skils in problem solving
- A team player with excellent interpersonal, communication and influence skills
- Calm and patience approach to irate passengers and to remain calm under pressure
- Ability to work under pressure

**.**

**Key Challenges**:

- Unstatisfied and demanding passangers
- Ability to make prompt decision
- Cancellation and/or delayed flights
- Missed connection flights Accomodation and transport (delayed or the staff itself)



  • Colombo, Brasil Malaysia Airline Tempo inteiro

    **Position Title**: - Customer Service Officer CMB **Reports To**: - Station Head CMB **Role Purpose**: - CSO is responsible and accountable to support and assist ASH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory...


  • Colombo, Brasil Malaysia Airline Tempo inteiro

    **Job Title**: Senior Customer Service Officer, CMB **Reports To**: Station Head - Airport Services, CMB **Role Purpose**: Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with...


  • Colombo, Brasil Malaysia Airlines Tempo inteiro

    **Reports To**: Station Head - Airport Services, CMB **Role Purpose**: Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs....


  • Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Industry - Employment - Recruiting - StaffingSalary - LKR 250,000 - LKR 350,000Work Experience - 1-3 yearsLocation - Sri LankaFunctional Expertise (Verticals) - Accounting and FinanceCity - ColomboState/Province - Colombo, Sri LankaCountry - Sri LankaZip/Postal Code - 00300We're looking for a **Finance Officer** who coordinates the...

  • Customer Service Liaison

    2 meses atrás


    Colombo, Paraná, Brasil Emapta Tempo inteiro

    **Job Overview**Emapta is seeking a skilled Customer Service Liaison to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products. If you are a customer-focused individual with excellent communication skills, we encourage you to...


  • Colombo, Brasil Fortude Tempo inteiro

    Primary job role The primary job role of the ‘Legal & Commercial Officer’ will be to manage, coordinate and organize all legal matters of Fortude, including liaising with international and local legal experts to provide decision-making support for the management team. Main duties/responsibilities Review and draft contracts, agreements, and internal...


  • Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Job Family **Sales*** Work Arrangement **Onsite*** City **Colombo*** State/Province **Colombo*** Country **Sri Lanka*** Salary **N/A*** **Become a part of our worldwide outsourcing team and discover a world of opportunities.** Dreaming of a global career without the need to go abroad? Look no further! Emapta Sri Lanka is...


  • Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Job Family **CSR*** Work Arrangement **Onsite*** City **Colombo*** State/Province **Colombo*** Country **Sri Lanka*** **Introduction/Brief Desc of the Client/Account**: **Revolutionize the Internet Experience!** Experience the unparalleled perks of working with a leading telecommunications company, where your career...


  • Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Industry - Employment - Recruiting - StaffingSalary - LKR 250,000 - LKR 400,000Work Experience - 4-5 yearsLocation - Sri LankaFunctional Expertise (Verticals) - Information TechnologyCity - ColomboState/Province - ColomboCountry - Sri LankaZip/Postal Code - 00300**Are you our next** Technical Service Desk? **About the role** The...


  • Colombo, Brasil OrangeHRM Tempo inteiro

    **What We Do** OrangeHRM is an IT organization focused on delivery Human Resource Management (HRM) software solutions for global businesses. ‘HR for All’ is a stance that we took when the company was founded in 2006 to help HR departments make a difference with powerful HR management software. Headquartered in the U.S., OrangeHRM is a truly global...


  • Colombo, Brasil ApplyBoard Tempo inteiro

    The Opportunity: What you’ll be doing every day: - Represent the ApplyBoard brand to promote ApplyBoard services- Follow up on leads promptly to increase international student engagement at ApplyBoard- Understand prospective students' needs and counsel them on schools and programs in ApplyBoard’s key markets- Support international students through the...


  • Colombo, Paraná, Brasil Standard Chartered Tempo inteiro

    Job DescriptionCompany Overview: Standard Chartered is an international bank with a long history of making a positive difference for our clients, communities, and each other.Salary: We offer a competitive salary range of $60,000 - $90,000 per annum, commensurate with experience, to support your financial wellbeing.About the Role:We are seeking a Client...

  • Client Centre Executive

    2 semanas atrás


    Colombo, Brasil Standard Chartered Tempo inteiro

    **JOB SUMMARY** - Handling customer concerns and complaints in a timely manner and keeping clients informed of upcoming promotions or deals. Establishing a positive rapport with all clients via phone. **RESPONSIBILITIES** **Strategy** - To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and...

  • Client Centre Executive

    2 semanas atrás


    Colombo, Brasil Standard Chartered Tempo inteiro

    **JOB SUMMARY** - Handling customer concerns and complaints in a timely manner and keeping clients informed of upcoming promotions or deals. Establishing a positive rapport with all clients via phone. **RESPONSIBILITIES** **Strategy** - To ensure the Client Care Centre provides quality service to its customers, cross sell Retail Banking products and...


  • Colombo, Paraná, Brasil Malaysia Airlines Tempo inteiro

    Role OverviewMalaysia Airlines is seeking a Senior Customer Service Officer to support the Airport Services Head in overseeing ground operations at our airport stations. This role plays a crucial part in ensuring the airline's compliance with safety, security, and regulatory requirements while delivering exceptional customer service.About the RoleThis...

  • Asst Mgr Business Dvlpnt

    3 meses atrás


    Colombo, Brasil Standard Chartered Tempo inteiro

    **Job Summary** - Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based. - Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA) - Efficient and consistent delivery of customer delight whilst maintaining world class service...


  • Colombo, Brasil Standard Chartered Tempo inteiro

    **Job Summary** - Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based. - Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA) - Efficient and consistent delivery of customer delight whilst maintaining world class service...

  • Senior Director

    6 meses atrás


    Colombo, Brasil Millennium IT ESP Tempo inteiro

    **Role Summary** As the Manager - Network Operations Center (NOC), you will support the development for Network Operations Center services; works with other Managed Services Leads to develop and manage a holistic strategy for delivering service quality and continuous service improvement. You will be responsible for optimizing the services delivered through...

  • Service Desk Manager

    2 meses atrás


    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....

  • Service Desk Manager

    Há 18 horas


    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....