Customer Outcome Specialist

Há 2 dias

Região Geográfica Intermediária de São Paulo São Paulo Brazil beBeeCustomer Tempo inteiro R$60.000 - R$108.000

Job Description

  • As a Cross-Functional Champion, you will ensure that customers achieve their desired outcomes from our solutions.
  • Develop and maintain strategic plans for customer success, aligning with their business objectives and leveraging language meaningful to them.
  • Conduct regular health checks with customers to review product adoption and provide actionable guidance on how they can maximize the value of our solutions.
  • Act as a relentless advocate for customers to ensure successful Proofpoint deployments. Consistently gather feedback to identify trends and inform product improvements.

 

Key Qualifications

  • A bachelor's degree in a business-related field or equivalent experience.
  • At least 4 years of industry leadership experience in customer success, sales engineering, senior support engineering, or other customer-facing roles.
  • Proven knowledge of customer success principles and the ability to articulate business requirements and serve as the customer voice internally.
  • Excellent communication skills, with the ability to interact professionally with customers and colleagues at all levels.

 

Benefits

  • A diverse and multinational organization with opportunities in various functions.
  • A culture of collaboration and appreciation, where employees are encouraged to grow and develop.

 

Why Join Our Team?

  • We prioritize people-centricity, recognizing that protecting individuals is at the heart of our cybersecurity solutions.
  • We foster a customer-driven and winning culture, with leading-edge products and exciting reasons to join our team.

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