Bluebeam Support Specialist
Há 3 dias
The ideal candidate will possess a strong technical skill set and excellent communication skills, ensuring seamless collaboration with internal teams. They will be responsible for analyzing work assignments based on priority and responding to customer queries, ultimately driving business growth.
Key responsibilities include:
- Analyzing work assignments based on priority and responding to customer inquiries in a timely manner.
- Collaborating with onsite leads to coordinate support activities and development initiatives from offshore locations.
- Working closely with Subject Matter Experts (SMEs) and key-users to understand their requirements and issues, fostering a culture of open communication.
- Coordinating and following up with product vendors to resolve product bugs efficiently.
The successful candidate will have a good understanding of ITIL processes, hands-on experience with Bluebeam products, and strong organizational and written communication skills, enabling them to effectively manage multiple tasks and projects simultaneously.
Required Technical Skill Set- Familiarity with ITIL processes, including Incident Management, Change Management, Problem Management, Knowledge Management, Configuration Management Database (CMDB), Continuous Improvement (CI), and Service Level Agreement (SLA).
- Hands-on experience with the installation and upgrading of Bluebeam products, such as Revu Standard, Revu CAD, Revu Extreme, and other relevant applications, ensuring smooth product implementation and usage.
- Good knowledge of Bluebeam product license administration and product assignments, installation, bug fixes, and configuration management.
- Hands-on experience in license administration of various Commercial Off-The-Shelf (COTS) applications from other vendors, including supported add-ins, plug-ins, and various Civil CAD tools, promoting efficient software management and maintenance.
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