Digital Operations Specialist

2 semanas atrás


Porto Alegre, Rio Grande do Sul, Brasil beBeeDigital Tempo inteiro R$10.844 - R$16.266

We're seeking a skilled Digital Manager to spearhead our online operations.

Job Overview:

This is a full-time opportunity for a dedicated professional looking to contribute to a dynamic and fast-paced business environment. The ideal candidate will have extensive experience in online software and technical tools, with a strong focus on operations, systems, and people management.

Main Responsibilities:
  • Design, improve, and maintain internal systems, SOPs, and workflows
  • Set up and optimize tools, software, and automations for operational efficiency
  • Track and improve documentation, filing systems, and knowledge hubs
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com and Zapier
  • Monitor system uptime and implement process improvements
Project & Performance Management:
  • Lead internal, client-facing, and strategic projects from kickoff to completion
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team
  • Coordinate task assignments and manage project workflows across platforms
  • Liaise with external consultants to implement marketing and tech strategies
Team Leadership & Support:
  • Foster a culture of feedback, coaching, and collaboration
  • Keep the team engaged, supported, and accountable without micromanaging
  • Lead hiring, onboarding, and performance reviews
  • Track team response time and workflow capacity
  • Ensure clear roles and expectations across virtual teams
  • Act as a liaison between stakeholders and business owners
Strategic & Data-Driven Decision Making:
  • Align daily operations with long-term business strategy
  • Analyze performance metrics and KPIs to guide operational decisions
  • Use spreadsheets and formulas to support data analysis and reporting
  • Prioritize resource allocation based on capacity and business needs
Client Success Management:
  • Oversee seamless onboarding/offboarding and proactive client communication
  • Deliver a standout client experience through thoughtful systems and reliable service
  • Maintain operational excellence that drives referrals and rave reviews
Risk & Resource Management:
  • Anticipate operational risks and implement proactive mitigation strategies
  • Manage resources effectively to support digital initiatives


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