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The Lubrizol Corporation, a leading specialty chemical company, is dedicated to delivering sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. Founded in 1928, Lubrizol owns and operates over 100 manufacturing facilities, sales, and technical offices worldwide, employing approximately 8,000 people. For more information, visit our website.
We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates, allowing us to get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.
Job SummaryThe Export Customer Experience Representative (CER) plays a critical role in processing sales orders for internal customers. This position requires effective communication, problem-solving skills, and a strong understanding of logistics and international trade regulations. The CER will work closely with Planners, Global Customer Service Representatives, Compliance, and shipping locations to ensure timely and accurate order processing.
Key Responsibilities- Process sales orders received through EDI functionality, ensuring accuracy in order entry, shipping, billing, and documentation.
- Assist subsidiaries with export inquiries related to INCOTERMS, payment terms, and transportation modes.
- Provide basic supply chain support to terminals, warehouses, or other source points, including SAP support and documentation assistance.
- Coordinate with Sales, Marketing, and Scheduling groups to strategize and implement plans for supply situations.
- Ensure accurate documentation instructions for freight forwarders.
- Manage export bookings, corresponding with steamship lines, air carriers, and freight forwarders.
- Develop and maintain relationships with customers and coworkers through timeliness, accuracy, and dependability.
- Identify opportunities for Continuous Improvement throughout the order handling process.
- Participate in audits and training programs as required.
- Bachelor's degree required; additional qualifications and experience in logistics, international trade, and export regulations preferred.
- Minimum 3 years of experience in customer service, including 2 years of SAP user experience.
- Proficient user of Microsoft Office Products.
- Fluent in English written and verbal; additional languages such as Spanish preferred.
