Employee Support Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeExpertise Tempo inteiro
Key Employee Services Specialist Role

We are seeking an experienced Key Employee Services Specialist to provide guidance and support to employees and ex-employees related to our policies and processes. This role involves performing transactions, including reference requests and e-filing.


Main Responsibilities
  • Be the first point of contact for employees, line managers, and people advisors, providing full employee lifecycle query resolution via live channels such as chat and case management.
  • Create, update, triage, and/or resolve cases according to our services commitments and escalate where necessary.
  • Proactively seek guidance on unclear processes and suggest solutions to problems.
  • Complete in-scope transactions in our applications.
  • Diagnose individual system queries and seek resolution.
  • Support new joiners, movers, and leavers by providing enhanced care services.
  • Identify and execute continuous improvement opportunities.
  • Support knowledge creation and maintenance.
  • Support global change and implementation projects.
  • Support cyclical activities.

Required Skills & Qualifications
  • Formal education: Degree or equivalent desirable.
  • Proficient in English and Portuguese.
  • Proficient in Spanish is desirable.

Benefits

We offer flexible working options, parental leave, retirement benefits, and more.


About Us

We value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status, or disability status.


Travel Requirements

No travel is expected with this role.


Remote Work Options

This position offers a hybrid office/remote work setup.

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