Application Support Specialist

Há 1 mês


Brasília, Distrito Federal, Brasil Wipro Tempo inteiro
Job Title: Application Support Engineer

We are a leading global technology services company, seeking a skilled Application Support Engineer to join our team.

Main Responsibilities:
  • Resolve assigned cases from Salesforce and Slack
  • Supply help to other teammates
  • Report updates, problems, and outages to the next shift
Requirements:
  • Advanced English reading and writing skills
  • Must have one of the languages Spanish, Portuguese
  • Great communication skills
  • 5+ years of experience with ITSM tools like ServiceNow, Hubspot, Salesforce, Zoho-desk
  • 5+ years of experience in IT
  • 3+ years of experience with Customer Support
  • 3+ years of experience with RestAPIs tech and Postman or similar testing/dev tool
  • Good knowledge of Excel/Google Sheets
  • Nice to have knowledge of SQL queries
  • Nice to have knowledge with Java
What We Offer:
  • Contracting CLT
  • Meal and food vouchers
  • Childcare assistance
  • 100% Life Insurance
Training and Development:
  • Two training platforms: WiLearn with 10,000 trainings
  • Discounts for purchases and courses in partner networks
  • Recognition program for tenure with the company
Wellness and Career Development:
  • Online Nutritionist Program
  • Lectures and workshops on health and well-being
  • Career Workshops
  • Leadership Development Plan

We are an Equal Employment Opportunity employer and make all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.



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