Technical Solutions Architect

1 dia atrás

Florianópolis, Santa Catarina, Brasil beBeeConsultant Tempo inteiro R$150.000 - R$200.000

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We help our clients further enhance their business by partnering with both large and small players.

Job Description

Our organization is seeking an experienced Senior Genesys Cloud PS Consultant to design, implement, and optimize advanced technologies aimed at enhancing user experiences.

Key Responsibilities:
  • Provide high-quality consultancy on Genesys solutions to customers and internal business teams.
  • Design and deliver technical solutions for Genesys Cloud delivery projects, including conducting workshops, capturing technical requirements, and authoring technical design specifications.
  • Analyze complex technical and business challenges to derive effective solutions.
  • Establish and maintain the technical architecture for Genesys solutions, while implementing new technologies as needed.
  • Modify system configurations to meet evolving business requirements and operational factors.
  • Plan and execute contact center technology deployments and system upgrades.
  • Liaise with external vendors on all matters related to Genesys systems.
Required Skills and Qualifications:
  • At least 5 years of experience in maintaining and optimizing large, multi-site contact center environments.
  • At least 3 years of experience in developing, implementing, and supporting Genesys Cloud solutions.
  • Proven track record in developing routing and IVR workflows using the Genesys Architect tool.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
  • Strong understanding of business processes and their connection to customer experience technology.
  • Comprehensive understanding of SIP infrastructure, ensuring reliable communication networks.

Please note that we are looking for candidates with a proven track record in delivering complex technical solutions and strong problem-solving skills.

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