Routing Expert
Há 23 horas
We are seeking a highly skilled Routing Specialist to join our Amazon Customer Excellence System (ACES) team. As a key member of our team, you will be responsible for driving performance in our Last Mile delivery operation by building mechanisms to improve processes across multiple delivery stations and other last mile nodes.
Key Responsibilities- Lead and supervise routing execution and productivity in all stations/nodes in BR.
- Deep dive intra-day and intra-week trends and create action plans to address operational issues in coordination with Delivery Stations, Partner teams, and OTR ACES.
- Work closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency.
Requirements- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience working cross functionally with tech and non-tech teams experience
- Advanced English
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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