Global Business Solutions Lead
4 semanas atrás
Role Summary:
As a Lead Client Solutions Manager, you will be responsible for partnering with our sales team to drive revenue by negotiating and optimizing complex opportunities. You will use data and analytics to build a consultative solution for our customers and establish and strengthen key client relationships with a focus on driving revenue, advertiser education, and advertiser satisfaction.
Key Responsibilities:
- Drive education on product, company updates, and share company best practices as relevant to client or agencies' business;
- Manage and grow post-sale client relationships of auction ads offerings by monitor and analyze ad campaigns, and proactively take initiative to improve results;
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
- Share marketplace feedback and guide our advertising strategy;
- Support and work with the sales team on pre-sale research and pitch;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
- Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team.
Requirements:
- At least 5 years of experience in account management/client services roles in digital marketing;
- Experience in managing key accounts in diverse industries;
- Experience managing performance advertisers with a deep understanding of their challenges;
- Experience managing teams is a plus;
- Ability to analyze data and identify insights to assess campaign performance;
- Proactive attitude with excellent data analytical skills;
- Proficient in English and Portuguese.
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