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SAP Ariba Product Support Intern

2 meses atrás

São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
About the Role

We are seeking a highly motivated and detail-oriented SAP Ariba Product Support Intern to join our team. As a member of our support team, you will be responsible for providing timely and effective support to our customers, ensuring their issues are resolved efficiently and to their satisfaction.

Key Responsibilities
  • Own and manage concurrent incidents in a ticketing system, ensuring timely resolution and high-quality customer service.
  • Provide solutions to technical issues impacting customers' business processes and their ability to conduct commerce through SAP Ariba applications.
  • Adhere to KPIs, especially responsiveness SLAs and productivity goals, to ensure exceptional customer experience.
  • Collaborate with global support engineers across the product area to drive positive customer outcomes and share knowledge.
  • Communicate effectively with customers via phone and email, providing timely updates on request status and resolving issues efficiently.
  • Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
Requirements
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and cross-functional teams.
  • Proficiency in SQL, JSON, JAVA, or JavaScript, with a willingness to learn and adapt to new technologies.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of productivity.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
What We Offer

As a SAP Ariba Product Support Intern, you will have the opportunity to work with a global team of experts, gain hands-on experience in technical support, and develop valuable skills in customer service, problem-solving, and communication. You will also have access to training and development opportunities, as well as a collaborative and dynamic work environment.

SAP is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.