SAP Product Support Intern

4 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiro
About the Role

We are seeking a highly motivated and detail-oriented intern to join our UI & Infrastructure Platforms team as a Product Support Intern. As a member of our team, you will have the opportunity to work on complex technical issues, collaborate with colleagues and customers worldwide, and develop your problem-solving skills.

Key Responsibilities
  • Investigate and resolve complex technical issues related to UI & Infrastructure Platforms
  • Collaborate with colleagues and customers to identify and troubleshoot technical problems
  • Develop and recommend technical solutions and workarounds for corrective action
  • Properly document communications and actions for customer issues in our CRM system
  • Contribute to the internal and external Knowledge Base
  • Participate in weekend shifts as scheduled
Requirements
  • University degree or college diploma program in Computer Science, Business, Technology, or Mathematics
  • Strong IT affinity and excellent communication and customer service skills
  • High proficiency in English (spoken, written, and customer management)
  • Ability to assess, research, and troubleshoot while collecting information about customer issues
  • Having programming skills is preferred
About SAP

SAP is a global company that enables businesses to run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Why Join SAP?

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We offer a culture of inclusion, focus on health and well-being, and flexible working models to ensure that everyone feels included and can run at their best.


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