Global Luxury Beauty Retail Director

Há 5 dias

São Paulo, São Paulo, Brasil beBeeRetail Tempo inteiro R$90.000 - R$108.000
Retail Excellence Manager

This leadership role is responsible for driving retail excellence across the brand's network in Brazil. The ideal candidate will possess a deep understanding of the luxury beauty market and have experience leading high-performing teams.

Key Responsibilities:
  • Lead, inspire, and manage the Retail Field Team to ensure performance, motivation, and alignment with brand standards.
  • Drive sales and productivity KPIs across the retail network, identifying opportunities for growth and optimization.
  • Maintain high standards of customer service and boutique operations to deliver a luxury client experience.
  • Collaborate with Visual Merchandising, Marketing, and Supply Chain teams to ensure flawless in-store execution.
Retail Excellence & Performance Management:

Implement global and regional retail excellence strategies tailored to the Brazilian market.

  • Develop and monitor store performance dashboards and lead monthly performance reviews.
  • Ensure adherence to SOPs and retail audit protocols, identifying and correcting gaps.
  • Launch and track local initiatives that enhance the customer journey and increase loyalty.
Training & Development:

Oversee the Training Department to design and deliver impactful training programs for beauty advisors and field teams.

  • Partner with HQ and regional teams to localize and implement global training content.
  • Drive the development and upskilling of retail talent, from onboarding to advanced coaching.
  • Establish a feedback loop from the field to continuously evolve training content based on market needs.
Team & Talent Development:

Build and maintain a high-performance culture through effective leadership, coaching, and succession planning.

  • Conduct regular store visits to engage with teams and ensure alignment on brand vision and priorities.
  • Support recruitment, onboarding, and retention strategies to attract and grow top-tier retail talent.
Profile & Qualifications:

The ideal candidate will possess:

  • Bachelor's degree in Business or related field.
  • MBA a plus.
  • 8+ years of experience in retail leadership roles.
  • Mandatory previous experience in the luxury beauty or luxury fashion industry.
  • Proven experience managing large field teams and training functions.
  • Strong understanding of the Brazilian retail landscape, consumer behavior, and luxury expectations.
  • Fluent in Portuguese and English.
  • French is a plus.

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