Payment Customer Support Representative

Há 3 dias

Vitória, Espírito Santo, Brasil beBeeClientSupport Tempo inteiro R$500.000 - R$1.000.000
Job Description

We are seeking an experienced professional to join our team as a Client Support Specialist. As a key member of our Merchant Operations team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible service.

As a Client Support Specialist, you will be working closely with our internal and external stakeholders to resolve customer queries and issues in a timely and efficient manner. You will also be responsible for escalating complex issues to senior members of the team or other relevant departments.

Our ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and manage competing priorities. They will also possess a strong technical understanding of payment systems and procedures, as well as experience working with CRM software.

In return for your hard work and dedication, we offer a range of benefits including comprehensive health insurance, life insurance, meal vouchers, home office allowance, and access to our Wellhub platform for physical and online activities.

Requirements
  • Empathy, passion, and obsession for helping customers
  • Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone
  • Excellent English skills (written and verbal)
  • iOS or Android experience
  • Previous knowledge of Salesforce Service/CRM
Benefits

At [Company Name], we believe in recognizing and rewarding our employees' hard work and contributions to the company's success. Our benefits package includes:

  • Comprehensive health insurance, including medical, dental, and vision coverage
  • Life insurance with differentiated coverage
  • Meal vouchers and supermarket vouchers
  • Home office allowance
  • Wellhub - Platform that gives access to spaces for physical activities and online classes
  • Trustly Club - Discount at educational institutions and partner stores
  • English Program - Online group classes with a private teacher
  • Extended maternity and paternity leave
  • Birthday Off
  • Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil
  • Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats
  • Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance
  • Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that

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