Law Firm Receptionist

Há 2 dias

Goiânia, Goiás, Brasil beBeeIntake Tempo inteiro US$12.000 - US$15.600
Job Overview

We are seeking a detail-oriented and empathetic Legal Intake Specialist to serve as the first point of contact for potential clients in a remote setting.

This role involves handling inbound phone reception and intake, ensuring a smooth and professional client experience. The ideal candidate will have excellent communication skills, fluency in English, and the ability to manage sensitive information with discretion.

Main Responsibilities:

  • Answer and screen inbound calls, emails, and online inquiries from potential clients using RingCentral technology.
  • Conduct initial consultations to gather essential case details and determine eligibility for legal services.
  • Accurately document client information in Clio and Lawmatics case management systems.
  • Schedule consultations and follow-ups with attorneys and clients.
  • Provide compassionate and professional support to individuals seeking legal assistance.
  • Maintain confidentiality and comply with legal and ethical guidelines.
  • Work closely with attorneys and legal teams to ensure smooth case transitions.
  • Track and follow up on potential leads to maximize client retention.

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