Sales Operation Coordinator

1 semana atrás


São Paulo, São Paulo, Brasil INEOS Styrolution Tempo inteiro

Job Title: Customer Service and Logistics Coordinator

Job Description: As a Customer Service and Logistics Coordinator at INEOS Styrolution, you will play a vital role in ensuring the smooth execution of import and export operations. Your primary responsibility will be to manage and maintain relationships with global suppliers and customers, overseeing the entire logistics process from order management to delivery and resolving any customer-related issues that may arise.

Key Responsibilities:

  1. Order Management: You will be responsible for processing and managing INDENT orders for Brazil and Argentina, providing exceptional customer service and ensuring timely delivery of products.
  2. Process Improvement: Your role will involve analyzing and improving the service level of service providers, identifying areas for improvement and implementing changes to optimize business operations.
  3. Logistics and Supply Chain Management: You will be responsible for setting IND orders in SAP, performing contract analysis, and ensuring the correctness of material, package, origin, price, and payment terms.
  4. Customer Support: Your duties will include responding to customer inquiries, providing updates on order status, and supporting the sales team as needed.
  5. Audit Compliance: You will be responsible for ensuring that all internal and external audits are conducted in accordance with company guidelines and regulations.

Requirements:

  1. Education: Bachelor's degree in Business, Engineering, Economics, Marketing, or Foreign Trade.
  2. Experience: A minimum of 3 years of experience in logistics, trade, or a related field.
  3. Skills: Strong analytical and problem-solving skills, excellent communication and customer service skills, and proficiency in ERP/SAP and office software.
  4. Language: Fluency in English is required.

Location: This position is based in São Paulo, SP, Brasil, and offers an exciting opportunity to join a dynamic team in a leading global company.



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