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2 semanas atrás
We are seeking an elite Online Engagement Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat.
This role involves building strong relationships, providing exceptional customer service, and promoting premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Main Responsibilities:
- Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.
- Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
- Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
- Maintain detailed records of conversations and transactions in CRM systems.
- Collaborate with team members to optimize chat strategies and share best practices.
The ideal candidate should have proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.
Key Qualifications:
- Exceptional written communication skills
- High emotional intelligence
- Genuine passion for customer engagement and satisfaction
- Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue
- Familiarity with CRM tools and online chat software
- Able to work independently and as part of a remote team
Benefits: This role offers a unique opportunity to work with high-profile content creators, build strong relationships with customers, and drive revenue growth.
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