Chat Support Representative

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Job Title:

Online Engagement Specialist

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h3>Job Description:

This position involves interacting with audiences on behalf of high-profile content creators through real-time online chats, ensuring a personalized and positive experience.\\/p>Key Responsibilities:\/h3>

  • Represent content creators via online chat platforms, providing exceptional customer service and support.
  • Identify opportunities to promote premium content, subscriptions, and exclusive offers in a customer-centric manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
  • Adhere to the highest standards of professionalism and confidentiality at all times.
Ideal Candidate Profile:\/h3>
  • Proven experience in customer-facing roles, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Track record of meeting or exceeding sales targets in a fast-paced environment.
  • Familiarity with CRM tools and online chat software.
  • Ability to work independently and as part of a remote team.

The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at promoting digital products and services.

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