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Customer Service Representative

2 meses atrás

São Paulo, São Paulo, Brasil Stars Group Tempo inteiro
About the Role

We are seeking a skilled Customer Service Agent to join our Betfair International team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, live chat, and social media.

Key Responsibilities
  • Respond promptly and accurately to customer inquiries while providing exceptional service.
  • Troubleshoot technical issues and ensure complex problems are resolved efficiently.
  • Build strong customer relationships through proactive communication and personalized interaction.
  • Identify and escalate recurring customer issues to enhance the overall customer experience.
  • Continuously contribute to improving BFI's customer service approach.
Requirements
  • A passionate and fluent Portuguese and English speaker with excellent written and verbal communication skills.
  • Minimum of customer service experience, preferably in a fast-paced, multi-channel environment.
  • Proficiency in Microsoft Office Suite (Word, Excel) and comfortable using the internet.
  • A genuine interest and knowledge of sports and gaming products.
  • The ability to handle challenging situations with professionalism and empathy.
  • A team player with a 'can-do' attitude and a willingness to learn.
  • Adaptability and flexibility to work a dynamic schedule, including evenings, weekends, and potentially nights depending on business needs.
What We Offer
  • A permanent, full-time position with comprehensive training to get you started.
  • Be part of a supportive and collaborative team environment.
  • Enjoy a competitive salary and benefits package.