
Strategic CX Leadership Opportunity
2 semanas atrás
At the heart of our organization, we're passionate about creating exceptional customer experiences that leave a lasting impression. To achieve this ambitious goal, we're seeking an innovative and strategic leader to drive our Customer Experience (CX) initiatives.
The ideal candidate will possess a unique blend of business acumen, technical expertise, and interpersonal skills to lead our Quality Assurance (QA) and Learning & Development (L&D) teams. This visionary leader will oversee both operationally embedded teams and central teams responsible for global standardization and innovation.
Key Responsibilities:
- Lead the QA and L&D teams in driving performance excellence and ensuring alignment with global standards
- Develop and implement strategies to enhance the customer experience and improve overall satisfaction
- Build a culture of continuous improvement, collaboration, and innovation within the team
- Oversee operations to ensure compliance with performance standards, policies, and procedures
- Drive the adoption of new technologies and methodologies to enhance efficiency and accuracy
Requirements:
- Bachelor's degree (required)
- Fluent in English (written and verbal)
- 8+ years of experience in CX, QA, L&D, or related leadership roles
- Proven experience managing multi-country teams in a global operations environment
- Strong understanding of QA frameworks, training methodologies, and operational KPIs
- Proven project management skills with the ability to lead large-scale initiatives
We offer a dynamic work environment that fosters growth, respect, and collaboration. Our inclusive culture values diversity, creativity, and innovation. If you're a motivated and forward-thinking leader who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
We are committed to equal opportunities and welcome applications from diverse candidates. We believe that a diverse workforce enhances our ability to innovate and deliver exceptional results.
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