Service Desk Operations Specialist

2 semanas atrás


Região Geográfica Intermediária de Patos Paraíba Brazil ASSA ABLOY Tempo inteiro

Job Summary:

We are seeking a highly skilled Service Desk Operations Specialist to join our team at ASSA ABLOY. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Incident Management: Coordinate the incident management process, tracking and escalating incidents as necessary to ensure timely resolution.
  • Customer Support: Provide telephone and email support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Problem Management: Identify and resolve recurring problems, working with internal teams and external partners to implement solutions.
  • Knowledge Management: Maintain accurate and up-to-date knowledge bases, ensuring that all relevant information is readily available to support teams.
  • Service Improvement: Collaborate with internal teams to identify opportunities for service improvement, implementing changes to enhance the overall customer experience.

Requirements:

  • Technical Skills: Proficient in IT service management tools, Microsoft Office Suite, and other relevant software applications.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Customer Service Skills: Proven customer service skills, with a focus on delivering exceptional service and building strong relationships with customers.

What We Offer:

  • Opportunities for Growth: We offer opportunities for career growth and development, with a focus on helping our employees achieve their career goals.
  • Collaborative Environment: We have a collaborative and dynamic work environment, with a focus on teamwork and open communication.
  • Competitive Compensation: We offer competitive compensation and benefits packages, with a focus on recognizing and rewarding our employees' contributions.

About Us:

ASSA ABLOY is a global leader in access solutions, with a focus on delivering innovative and secure solutions to our customers. We are committed to empowering our employees to build their careers around their aspirations and ambitions, with a focus on diversity, inclusion, and employee development.



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