Technical Service Representative

2 semanas atrás


Região Geográfica Intermediária de Patos Paraíba Brazil ASSA ABLOY Tempo inteiro

Job Summary:

We are seeking a highly skilled Service Desk Operations Specialist to join our team at ASSA ABLOY. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Incident Management: Coordinate the incident management process, tracking and escalating incidents as necessary to ensure timely resolution.
  • Customer Support: Provide telephone and email support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Problem Management: Identify and resolve recurring problems, working with internal teams and external partners to implement solutions.
  • Knowledge Management: Maintain accurate and up-to-date knowledge bases, ensuring that all relevant information is readily available to support teams.
  • Service Improvement: Collaborate with internal teams to identify opportunities for service improvement, implementing changes to enhance the overall customer experience.

Requirements:

  • Technical Skills: Proficient in IT service management tools, Microsoft Office Suite, and other relevant software applications.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Customer Service Skills: Excellent customer service skills, with a focus on providing exceptional support and resolving issues in a timely manner.

Preferred Qualifications:

  • ITIL Foundation Certification: Possession of ITIL foundation certification or equivalent experience.
  • International Experience: Experience working with international customers and teams, with a strong understanding of diverse cultures and business practices.

About ASSA ABLOY:

ASSA ABLOY is a global leader in access solutions, empowering people to create a verified, trusted identity that can get them where they need to go. We value diversity, inclusion, and collaboration, and we are committed to providing a supportive and inclusive work environment for our employees.



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