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Field Network Operations Professional
2 semanas atrás
About the Role:
- We are seeking a skilled Network Operations Specialist to join our team.
Main Responsibilities:
- The successful candidate will work as part of a dynamic team in support of our services.
- Contribute to and support projects with the ability to present to management.
- Act as the primary contact for managed service customers, resolving discrepancies and technical issues, and coordinating special events and services.
- Identify, update and escalate service issues as needed to determine alternate routing, emergency restoral and timely resolution of service discrepancies.
- Proactive service alarm monitoring to eliminate / mitigate any operational impact to customers.
- Create and review managed service trouble tickets for operational discrepancies, circuit and service events to ensure accurate documentation is maintained and follow up actions are completed.
- Utilize tools and demonstrate proficiency to interpret and troubleshoot IP signals while working closely with customers to maintain all service level agreements.
- Have awareness and perform tracking and supporting of all maintenance activities, including troubleshooting video and network IP routing as necessary.
- Collaborate with Intelsat support groups and/or premier customer engineers to participate in transition activities, integrate and oversee the onboarding of new services into the existing operational product line.
- Assist in the development of training materials, processes and procedures.
- Elevate and report on service issue corrective measures to the Management team.
Required Skills and Qualifications:
- A minimum of 1 year of comprehensive working knowledge of fiber, data and/or satellite broadcast related theory and equipment.
- Ability for 24 X 7 rotating shifts, including holidays.
- Highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.
- The ability to convey complex technical issues equally to skilled and unskilled individuals.
- Consistently display excellent situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with minimal supervision.
Benefits:
- Display good teamwork, organizational and interpersonal skills, with the ability to work comfortably with global customers and co-workers who speak English as a second language.
- Basic computer skills and the ability to read and understand operational manuals for various test and/or measurement equipment.
- Effective verbal and written communication skills.
- The ability to be self-motivated.
PREFERRED SKILLS:
- Knowledge of offered products and services.
- Experience operating in a mixed vendor environment for service delivery (Juniper, Evertz, Newtec, ECI (XDM), SynaMedia, Nevion).
- RIST, Zixi, SRT experience.
