Operational Planning Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeWorkforce Tempo inteiro R$50.000 - R$85.000
Workforce Management Professional

We are seeking a talented Workforce Management (WFM) specialist to join our team and contribute to our growth. As a WFM professional, you will play a vital role in ensuring adequate coverage of teams 24/7, adherence to labor legislation, and operational efficiency in service and back-office areas.

Your key responsibilities will include:

  • Executing WFM activities such as planning, dimensioning, scheduling, and real-time monitoring of customer service operations.
  • Ensuring creation and maintenance of monthly work shifts based on demand forecast, respecting CLT requirements, including work shift control, DSR, inter-shift and intra-shift breaks, and BH or HE compensation.
  • Preparing scaling based on contact volume, productivity, and SLA for online and back-office services.
  • Monitoring daily compliance with planned shifts and proposing corrective actions in cases of deviations, absences, and changes in demand.

You will be responsible for preparing work shifts under the CLT regime and interpreting labor standards. Knowledge of Brazilian labor legislation applied to working hours is essential.

We offer a collaborative environment focused on innovation and compliance, opportunities for professional growth in a fast-paced industry, and the chance to work on high-impact projects with cutting-edge technologies.

This role requires strong analytical skills, attention to detail, and effective communication. Experience with WFM tools, Zendesk, Slack, Google Apps, Power BI, or data analysis tools is highly valued. Leadership and teamwork are essential for this position.

The successful candidate will have experience in operational planning/WFM positions in a contact center, preferably in the iGaming sector, technology, or companies with 24/7 service.

The ideal candidate will have:

  • Fluent English language skills.
  • Completed higher education in Administration, Engineering, Statistics, Information Technology, or related areas.
  • A minimum of 3 years of experience in operational planning/WFM positions in a contact center, preferably in the iGaming sector, technology, or companies with 24/7 service.

We offer competitive salary and benefits, hybrid work arrangements, and a comprehensive package that supports your well-being and career growth.

This is an exciting opportunity to join our dynamic team and contribute to our growth. If you are a motivated and experienced WFM professional looking for a new challenge, please submit your application.

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