Configuration Expert

We are seeking a skilled professional to join our ServiceNow platform team as a Configuration Specialist.

This is an exciting opportunity to develop, maintain, update, and implement configuration items (CI); control configuration baselines, and ensure the accuracy of configuration data and proper reporting.

• Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns, and mid-servers.
• Understand ServiceNow configuration concepts and assist in documenting configuration management processes and procedures.
• Establish new Configuration Management processes, policies, and procedures.
• Lead and support the maintenance for the Discovery module within ServiceNow.
• Recommend, design, plan, and implement automation to improve the configuration management database (CMDB) processes.
• Responsible for configuration management (CfM) to include develop, maintain, update, and implement CIs.
• Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.
• Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision making (e.g., to authorize change and release and resolve incidents and problems faster).

To be successful in this role, you will need:

• A bachelor's degree in computer science or a related discipline.
• 1-2 years' experience supporting ServiceNow Discovery and Service Mapping.
• 1-3 years' experience designing, implementing, and maintaining a CMDB in ServiceNow.
• Working knowledge of ServiceNow Common Service Data Model (CSDM).
• Prior experience in asset and/or configuration management role.
• System administration experience in Windows, Linux, Unix.
• Basic network knowledge of IP protocol, SSH, and SNMP.
• Understanding of desktop, server, database, network infrastructure in cloud environments and on-premises data centres.

We offer a strong culture underpinned by values that are truly lived every day. Salaries are pegged to the Australian dollar. Flexible working is part of our DNA - we have adopted a hybrid working model and encourage working from home and office. We also provide proven career progression opportunities and diversity is a strength.

We engage with strategic projects to ensure Configuration Management can deliver required CMDB functionality within project timeframes. We review and approve all changes to the CMDB infrastructure where applicable. We mentor the organization on Configuration Management services, concepts, policies, and procedures.