Tier 3 Helpdesk Support Specialist

Há 4 dias


Brasília, Distrito Federal, Brasil Sycomp Tempo inteiro
About the Role

**Job Title:** Tier 3 Helpdesk Engineer

**Location:** Latin America

**Job Type:** Full-time

**About Sycomp:** Sycomp is a leading organization dedicated to delivering innovative IT solutions. We are seeking a talented and motivated individual to join our team as a Tier 3 Helpdesk Engineer.

Job Summary

We are looking for a highly skilled and experienced IT professional to provide expert technical support and guidance to our global team. The successful candidate will be responsible for remotely serving as the primary point of contact for escalated technical issues, delivering efficient and effective issue resolution.

Key Responsibilities
  • **Tier 3 Helpdesk Support:** Remotely serve as the primary point of contact for escalated technical issues, delivering expert troubleshooting and resolution for our global on-premises and remote users.
  • **Infrastructure Management:** Maintain Sycomp's internal environment, including Entra ID (Azure Active Directory), on-premises Active Directory and supporting infrastructure servers and appliances.
  • **Security and Compliance:** Participate in team efforts to secure the IT environment, ensuring compliance with industry standards and best practices.
  • **Automation and Scripting:** Leverage PowerShell scripting to automate processes, including onboarding/offboarding procedures.
  • **Global Helpdesk Management:** Work with helpdesk engineers globally, coordinating support activities across the US and APAC regions.
  • **Project Guidance:** Provide guidance and leadership with the team to execute new IT projects, ensuring alignment with organizational goals.
Requirements
  • **Bachelor's degree in information technology, Computer Science, or related industry experience.
  • **Proven experience in a Tier 3 helpdesk support role.
  • **Comprehensive experience with management and support of everything Microsoft 365 including Exchange, SharePoint, and Teams.
  • **Experience with Entra ID (Azure Active Directory), Single Sign-On (SSO), and Azure VDI.
  • **Demonstrated knowledge in PowerShell scripting.
  • **Demonstrated ability to technically lead IT projects.
What We Offer

**Competitive salary and benefits package.

**Opportunities for career growth and professional development.

**Collaborative and dynamic work environment.



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