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Advanced Technical Support Specialist
2 semanas atrás
Delivering exceptional customer experiences through proactive technical support is a vital component of our organization's success.
As a key member of our team, you will play a critical role in ensuring seamless and uninterrupted support for clients 24/7 in English, while also providing local language support during respective business hours.
Key responsibilities include effectively prioritizing a high volume of calls, instant messages, and tickets while addressing team-related tasks and initiatives.
Strong communication skills are essential in fostering strong client relationships, understanding client needs, and providing technical support to maximize customer satisfaction.
Collaboration with internal teams is also crucial in resolving complex issues while maintaining effective communication and adhering to company standards.
The successful candidate will have fluency in English and Portuguese, (3+) years of relevant professional experience in a Technical Support role, hands-on experience with Microsoft Windows and macOS environments, and a solid understanding of hardware components and network protocols.
Preferred qualifications include industry standard certifications such as CompTIA A+, Network+, CCNA, or Microsoft certifications.
Job Requirements
Technical Skills
• Fluency in English and Portuguese
• Relevant professional experience in Technical Support (3+ years)
• Hands-on experience with Microsoft Windows and macOS environments
• Understanding of hardware components and configuration of various systems
• Understanding of network protocols and tools
Soft Skills
• Clear and concise communication of technical concepts
• Ownership and initiative, accountability, and updates to end-users or internal and external parties
• Focus on customer satisfaction and handling customer issues with empathy
• Desire to learn new technologies, tools, and industry practices
