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2 semanas atrás
The primary role of this position is to ensure that endpoints meet company standards for security, usability, and inventory management. This includes being a liaison between engineering and support teams as well as business units as needed.
Key Responsibilities- Monitor ticketing queues and escalate tickets when necessary
- Provide support for endpoint solutions
- Stay up-to-date with industry trends and develop strategic solutions
- Participate in the technical implementation of projects and initiatives
- Offer Tier I support for all endpoint components
- Perform other duties as assigned by management
- Bachelor's degree required
- 0-3 years of relevant experience required
- VMware Certified Technical Associate - Data Center Virtualization 2024 (VCTA-DCV 2024), Comptia A+, Net+, or Cloud+
- Excellent communication skills and ability to work with other teams and business units
- Demonstrate customer orientation and establish relationships with customers
- Good organizational skills
- Working knowledge of Excel and PowerPoint for creating metric reports
- Knowledge of ITIL framework
- Security-focused individual
- Understanding of Microsoft Office 365 licensing
This organization values diversity and equal opportunity. We offer a comprehensive benefits package including PTO, 401(k), medical, dental plans, and more. A total compensation package designed to meet your needs creates peace of mind for you and your family.
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