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We are seeking a highly skilled and experienced IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our computer systems.
Key Responsibilities- Provide technical support to clients via phone, email, and on-site visits.
- Install, configure, and maintain computer systems, hardware, and software.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with other IT teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 2 years of experience in IT support or a related field.
- Excellent communication and problem-solving skills.
- Strong knowledge of computer systems, hardware, and software.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Associate degree in IT or related field.
- Experience with laboratory instruments and related software applications.
- Knowledge of GxP compliance and Computer Systems Validation.
- Working understanding of IT infrastructure and architecture.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
