Customer Service Support Specialist

Há 13 horas

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$516.000 - R$1.065.000

We are seeking a talented Customer Service Support Specialist to join our team. As the first point of contact for our customers, you will provide exceptional support that ensures their success with our innovative solutions.

About the Role

This is a dynamic opportunity to become an integral part of our customers' journey and help shape how they interact with our products. As a Customer Service Support Specialist, you will engage directly with customers through various channels, diagnose and resolve technical issues efficiently, and communicate progress and solutions clearly and effectively.

Key Responsibilities:
  • Provide direct customer support through various channels such as phone, email, and chat.
  • Diagnose and resolve technical issues efficiently while ensuring customer satisfaction.
  • Communicate progress and solutions clearly and effectively to customers.
Requirements:
  • Familiarity with our ecosystem products (or a willingness to learn).
  • Professional proficiency in English (written and verbal).
  • Strong problem-solving skills with a knack for finding innovative solutions.
  • A degree in architecture, engineering, computer science, or a related field.
  • Excellent verbal and written communication skills—you know how to explain complex ideas simply.
Your Skills & Experience:
  • A natural empathic listener who genuinely cares about customer concerns.
  • A team player who thrives in collaborative environments but can also work independently when needed.
  • Customer-focused with a commitment to delivering exceptional service every time.
What We Offer

We believe our people are our greatest asset. Here is what you can look forward to:

  • A dynamic work environment where innovation thrives.
  • Opportunities for professional growth through training, mentorship, and career development programs.
  • A supportive team culture that celebrates diversity, creativity, and collaboration.
  • The chance to work on impactful projects that make a difference in the lives of professionals worldwide.

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