Community Ambassador

1 semana atrás

Porto Alegre, Rio Grande do Sul, Brasil IWG plc Tempo inteiro

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities

  • Provide exceptional customer service to our members, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of our community, including administrative tasks and maintenance of our facilities.
  • Build strong relationships with our members, understanding their needs and preferences to deliver a personalized experience.
  • Work closely with our sales team to promote our services and identify opportunities to grow our community.
  • Contribute to the development of our community strategy, providing insights and ideas to enhance the member experience.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven customer service experience, with a track record of delivering exceptional service in a fast-paced environment.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Basic IT skills, including proficiency in Microsoft Office and other relevant software.
  • Legally eligible to work in the country you are applying within and at least 18 years old.
  • B1 or higher level of English communication skills.

What We Offer

  • A competitive total compensation package, including a salary and benefits.
  • A bright and inspiring work environment, with opportunities for professional development and growth.
  • A professional workplace community, with a business casual dress code.
  • A quarterly bonus plan program, with a competitive salary rate.
  • Generous paid time off plans, including sick and vacation leave.
  • Paid Company Holidays per calendar year, in addition to your PTO accrual.

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