High-Touch Support Expert

Há 4 dias

Blumenau, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$40.000 - R$80.000
Support Analyst Job Overview

We are looking for a skilled Support Analyst to join our team. In this role, you will provide advanced support and consultancy for clients and internal teams.

Key Responsibilities:
  • Investigate complex production issues, recreate problems, and use trace files and error diagnostics to identify causes and propose solutions.
  • Deliver tested and documented resolutions of incidents.
  • Communicate with stakeholders on the status and progress of investigations with clear actions and timescales.
  • Recommend improvements to prevent incidents and increase customer satisfaction.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • A degree or equivalent standard in a field such as mathematics, statistics, operational research, economics, or physical sciences.
  • At least 3 years of experience in application/customer support.
  • Fluency in English both written and verbal.
  • Experience with Windows Server configuration, monitoring, and troubleshooting.
  • Knowledge of ITIL terminology and the ability to work in an ITIL focused environment.
Benefits:

We offer a range of benefits to support your career development and well-being, including:

  • Personal development opportunities.
  • A supportive work environment.
  • A comprehensive benefits package.
  • The opportunity to work flexibly and from home.
What We Offer:

We pride ourselves on being an equal opportunities employer and providing a welcoming and inclusive workplace culture. If you have any disabilities or special needs that require accommodation, please let us know at the earliest opportunity.

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