Service Delivery Analyst

1 dia atrás


São Paulo, São Paulo, Brasil beBeeServiceDelivery Tempo inteiro R$3.500 - R$5.500

We are seeking a talented professional to fill the position of Service Delivery Analyst. In this role, you will be responsible for supporting the efficient delivery of services to customers.

Key Responsibilities:
  • Process orders for new devices and re-deploy existing ones
  • Support device forecasting and manage order-to-install processes
  • Oversee configuration of Desktop, Laptop, and Tablet devices
  • Monitor and manage inventory levels
  • Utilize Order Management tools
Account Management:
  • Manage the service lifecycle of deployed devices
  • Create customer invoices
  • Administer Purchase Orders
Service Management & Productivity Improvement:
  • Experience in an Account Operations environment
  • Manage incidents and requests from clients
  • Facilitate resolutions to technical escalations
  • Prepare documentation to track and report SLA performance
  • Support initiatives to improve client service delivery
  • Build strong relationships with partners & suppliers
Client Experience:
  • Interact with clients
  • Respond to queries related to their contracts
  • Monitor issues within their environment
  • Maximize client satisfaction

This role requires a team player who can multitask and prioritize tasks effectively.

Requirements:
  • 1-2 years of project coordination experience, preferably in a services environment
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Skilled in Excel and reporting
  • Persistent, detail-oriented, capable of multitasking
  • Open to learning and implementing change

This is an entry-level full-time position open for offices in São Paulo and Monterrey, Mexico.



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