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1 dia atrás
This is an extraordinary opportunity to make a meaningful impact by contributing to our goals. As a Senior Customer Service Team Manager, you'll oversee a team of technical customer service specialists focused on LEED.
You will be responsible for managing and coaching up to 4 direct reports, regularly assessing performance and ensuring full team utilization. You will also work with the Director to implement strategies and manage processes for existing and new scopes of services to ensure individual and team strategic goals are achieved.
Additionally, you will bring and develop technical expertise related to the LEED rating systems to share within the TCS Technical group. You will contribute to customer support goals by meeting and exceeding case resolution targets through your own casework and that of your team.
The ideal candidate will have 5-10 years of professional experience in a client-facing role, directly interacting and communicating with customers in green design, construction, sustainable operations, and maintenance, or sustainability education. They will also have experience with leading a team of 4+ direct reports in a remote setting.
Required skills include proficiency with Microsoft Office, experience with Salesforce or similar CRM systems, familiarity with LEED Online and Arc, and ability to create and evaluate reports on various platforms such as PowerBI.
Our competitive compensation package includes a salary range of REMUNERATION_MIN - REMUNERATION_MAX, a 401(k) with employer matching, professional development reimbursement, and a generous paid time off policy.
This position can be performed onsite in Washington, DC, remote, or hybrid, and may involve travel for conference support, professional development, or team building meetings or other work-related tasks.
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