Strategic Security Advisor

1 dia atrás

São Luís, Maranhão, Brasil beBeeTechnicalConsultant Tempo inteiro US$100.000 - US$120.000
Job Overview

This role is instrumental in enabling customers to maximize the value of our security solutions. The Technical Consultant - Extended Expertise will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization.

Key Responsibilities
  • Implement Secure Web Gateway, Cloud Access Security Broker, Zero Trust Network Access, Data Loss Prevention, and other Security Service Edge security solutions based on the Solution Architect's design.
  • Configure security policies, user access controls, and enterprise integrations.
  • Perform policy migration and optimization to ensure compliance and best practices.
  • Conduct pilot testing, User Acceptance Testing, and final production rollout.
  • Deliver technical training and enablement to customer teams to effectively manage the product.
Customer Engagement & Support
  • Provide ongoing technical guidance and troubleshooting support for complex issues.
  • Lead best practice workshops and enablement sessions to upskill customer teams.
  • Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
  • Manage and escalate customer concerns internally when necessary.
Customer Adoption & Expansion
  • Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
  • Monitor solution performance, adoption, and provide proactive recommendations to improve efficiency, security, and compliance.
  • Participate in business reviews and conduct technical health checks to track progress and address gaps.
  • Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
  • Assist with change management and internal advocacy within customer teams to drive long-term adoption.
  • Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives.
Documentation, Knowledge Sharing, and Continuous Improvement
  • Document deployment procedures, configuration settings, and optimization strategies.
  • Contribute to the internal knowledge base for Professional Services and TAM best practices.
  • Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
  • Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
  • Provide feedback on customer pain points and feature requests to Product and Engineering teams.
  • Stay up-to-date with industry security trends, emerging threats, and SSE product advancements.

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