Senior Customer Success Strategist

1 dia atrás

São Luís, Maranhão, Brasil beBeeSuccess Tempo inteiro R$2.700 - R$4.000
Customer Success Team Manager Job Description">

Are you a motivated and organized individual with experience in customer success? We are seeking a Customer Success Team Manager to join our team, who can help us drive customer satisfaction and retention.

This role will involve leading a team of customer success managers, providing coaching and guidance, and identifying areas for improvement. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work collaboratively with other teams.

The successful candidate will be responsible for:

  • Strategic planning and analysis: preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success.
  • Customer interactions and support to your team: resolving escalated customer issues requiring expertise or intervention.
  • Team management: guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals.
  • Cross-functional collaboration: collaborating with other departments, such as sales, marketing, product development, and support, to ensure alignment on customer needs and feedback sharing.

We offer a range of benefits, including:

  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.

If you are a motivated and organized individual with experience in customer success, we encourage you to apply for this exciting opportunity. Apply now to take the next step in your career and become part of our team

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