Customer Experience Manager
1 semana atrás
We are seeking a leader to support our growth by expanding our Customer Success Management team globally and recruiting leaders to help our team of Customer Success Managers across regions.
This role requires a proactive individual who is organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members.
You will play a crucial role in proactively identifying areas of improvement and implementing process changes, driving high-performing teams. You should be comfortable dealing with ambiguity and quickly adapt to changes.
Your key responsibility is to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives.
We are looking for an experienced professional who can contribute to the success of our global operations by effectively managing customer relationships and fostering collaboration within our team.
The ideal candidate will possess excellent leadership, communication, and problem-solving skills, enabling them to drive results-oriented teams and navigate complex situations.
In this role, you will have the opportunity to work closely with cross-functional teams, develop strategic plans, and make data-driven decisions to drive business growth.
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