Strategic Customer Experience Architect

Há 2 dias

Campo Grande, Mato Grosso do Sul, Brasil beBeeExperience Tempo inteiro US$77.000 - US$89.000
Job Description:

We are seeking a Senior Experience Strategist to lead the development of customer experiences that drive engagement and deliver deep customer value.

The ideal candidate will have a passion for using data-driven approaches to architect customer journeys, illuminating opportunities for engagement and driving business outcomes.

This role involves working closely with cross-functional teams to design and implement customer experience programs that leverage insights from research and social listening to maximize client business goals.

  • Lead Communication Strategy Development: Develop strategic communication plans that leverage insights to generate and nurture leads and customers effectively across the customer lifecycle.
  • Marketing Campaign Expertise: Demonstrate expertise in developing marketing campaigns that utilize CRM principles to maximize achieving client business goals.
  • Customer Insights: Develop deep insights into customer beliefs, attitudes, barriers, and drivers across the entire journey, leveraging secondary and primary research and social listening.
  • Cross-Functional Collaboration: Collaborate closely with creative teams, vendors, and agency partners to ensure strategic consistency across program elements.

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