Leading Partner Success Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$125.000

Job Overview:

We are seeking a seasoned Customer Success Professional to join our partnership team. This role is ideal for professionals looking to drive customer outcomes by enabling partners to excel.

You will work closely with our business partners and their clients to ensure the best value delivery to their business needs and challenges.

About The Role:

  • Collaborate with the partnerships and customer success teams to share portfolio insights of partner companies.
  • Work directly with partners to enhance and align their customer success practices with best-in-class methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
  • Serve as the primary post-sale customer success expert in our partnership organization, working closely with regional leaders.
  • Provide onboarding and training for new partners to ensure they can help teams find value with our platform.
  • Develop and execute strategic plans with partners to drive customer outcomes, increase net dollar retention, and scale client success initiatives.
  • Forecast and track key account metrics.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders.

Requirements:

  • 3+ years of experience in Customer Success Management within a software-as-a-service environment, driving measurable client outcomes and retention.
  • Fluent in English & Portuguese.
  • Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
  • Familiarity with collaborating with developers, engineers, and product managers to meet customer requirements.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Demonstrated success in developing scalable customer success strategies and working with client-facing teams to deliver impactful results.
  • Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan.
  • Strong organizational and time-management skills.
  • Analytical skills and passion toward technology.

Visa sponsorship for this role is currently not available.

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