Technical E-commerce Specialist
Há 7 dias
Job Opportunity:
We are seeking a skilled professional to fill the role of Technical Support Specialist. This individual will be responsible for ensuring seamless integration and ongoing support of our platform for e-commerce brands.
About the Role:
- This technical specialist will be responsible for completing onboarding tasks for merchants, including front-end development on Shopify storefronts using HTML, CSS, and JavaScript.
- The ideal candidate will have experience with coding practices and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide high-quality support to merchants during onboarding, post-installation, and ongoing maintenance phases.
- Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML, CSS, JavaScript).
- Install widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
- Fulfill post-install and maintenance tasks for merchants.
- Customize widgets, install extra components, and investigate front-end bugs.
Requirements:
- A minimum of 3 years of experience in a customer-facing support role with a technical specialization.
- Experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript.
- Clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users.
Benefits:
This is an opportunity to join a growing startup backed by top investors. You will have the chance to participate in the creation of a top-notch Customer Success function from the ground up.
Why Join Us?
- High-growth environment with opportunities for growth and development.
- Collaborative team culture with a focus on customer satisfaction.
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