Lead Customer Service Manager

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro US$80.000 - US$100.000
Job Summary

This is an exciting opportunity to lead a team of customer service representatives in providing exceptional support to premium guests. The successful candidate will possess excellent leadership and interpersonal skills, with the ability to motivate and direct employees in delivering outstanding customer experiences.

Key Responsibilities
  • Provide coaching and feedback to employees to enhance their performance
  • Collaborate with management to develop employee performance plans
  • Respond to personnel emergencies and provide guidance to employees as needed
  • Conduct administrative tasks and train employees on new procedures

The ideal candidate will also be responsible for resolving customer complaints and performing airport duties as directed. This role requires strong communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Requirements
  • High School diploma or equivalent
  • Fluent English language skills
  • Bilingual language skills may be required in some locations
  • Ability to obtain airport security badges, if applicable
  • Excellent customer service and interpersonal skills
  • Ability to work under pressure and handle multiple tasks concurrently

Additionally, the successful candidate must be able to attend training sessions and maintain a professional appearance. Strong analytical and problem-solving skills are also essential in this role.

  • Customer Service Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Udalenno Tempo inteiro

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.At this point we...

  • Customer Service Manager

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Eleven HR Tempo inteiro

    Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill setPosition:...

  • Senior Product Manager – Customer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    Role SummaryWe're looking for a senior-level Product Manager with a strong technical foundation and deep familiarity with PRM (Partner Relationship Management) and/or customer‑support & CSM workflows. You'll own the full product life‑cycle for our customer‑ and partner‑facing portals: gathering and prioritizing requirements, orchestrating sprints,...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil BairesDev Tempo inteiro

    At BairesDev,we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide. When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecardJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecardSecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...

  • Customer Success Manager

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....

  • Customer Service Quality Lead

    Há 7 dias

    Rio de Janeiro, Rio de Janeiro, Brasil U Trust Insurance Agency LLC Tempo inteiro

    **About Us**:U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a **Customer Service Quality Lead** to elevate the quality of our service and ensure our team delivers exceptional...

  • Unlock Your Potential as a Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCareer Tempo inteiro US$77.840 - US$114.480

    Unlock Your Potential as a Customer Success Manager">We're looking for a dedicated and results-driven individual to join our team as a Customer Success Manager.">As a key member of our organization, you'll be responsible for ensuring our customers derive maximum value from our service. This involves guiding them through the onboarding process, providing...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SecurityScorecard Tempo inteiro

    Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr....