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Customer Service Lead
2 meses atrás
We are seeking a highly skilled Customer Service Lead to join our team at Sporty Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients in Brazil.
Key Responsibilities- Customer Service: Provide timely and effective resolution to customer complaints and issues, ensuring high levels of customer satisfaction.
- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and training to ensure excellent service delivery.
- Process Improvement: Identify areas for process improvement and implement changes to enhance customer service efficiency and effectiveness.
- Communication: Develop and maintain strong relationships with customers, stakeholders, and internal teams through effective communication and issue resolution.
- Data Analysis: Collect, analyze, and interpret customer data to identify trends and areas for improvement, informing strategic decision-making.
- Experience: Proven experience in customer service leadership, with a strong track record of delivering excellent customer service and leading high-performing teams.
- Skills: Excellent communication, problem-solving, and leadership skills, with the ability to work in a fast-paced environment.
- Language: Fluency in English and Portuguese, with the ability to communicate effectively with customers and stakeholders.
- Competitive Salary: A competitive salary and benefits package, reflecting your skills and experience.
- Opportunities for Growth: The opportunity to work with a dynamic and growing company, with opportunities for career advancement and professional development.
- Collaborative Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
