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Customer Service Team Leader
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We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Betsson Ab in Sao Paulo. As a key member of our Customer Service function, you will be responsible for leading a team of customer support agents and ensuring that they provide exceptional service to our customers.
Key Responsibilities- Team Leadership: Lead a team of customer support agents, providing guidance, coaching, and feedback to ensure they meet their performance targets.
- Performance Management: Monitor and manage the performance of your team, identifying areas for improvement and implementing strategies to address them.
- Quality Assurance: Conduct regular quality assurance checks to ensure that customer support agents are meeting our high standards of service.
- Communication: Develop and maintain effective communication channels with your team, stakeholders, and other departments within the company.
- Training and Development: Provide training and development opportunities to your team, ensuring they have the skills and knowledge needed to excel in their roles.
- Reporting and Metrics: Analyze and report on key performance metrics, providing insights and recommendations to improve team performance.
- Scheduling and HR: Manage the scheduling and HR-related tasks for your team, including onboarding and offboarding processes.
- Collaboration: Collaborate with other departments within the company to ensure seamless communication and coordination.
- Leadership Experience: Proven experience in leading a team, with a strong track record of success.
- Customer Service Expertise: Excellent customer service skills, with a deep understanding of customer needs and expectations.
- Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and stakeholders.
- Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
- Adaptability: Ability to adapt to changing priorities and deadlines, with a strong focus on delivering results.
- Language Skills: Fluency in English, with the ability to communicate effectively in a multicultural environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
