Team Leader for eLDM LAM

1 semana atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro
About the Role

As a Team Leader for eLDM LAM, you will be accountable for the on-time delivery of all service orders in the assigned local country/ies. Your primary goal is to meet or exceed the targets set by management with regards to Customer Satisfaction, TDD/CDD, LTC, and Overdue Orders.

You will be responsible for order management of all customer solution/service orders from receipt to local handover, performing order validation with local customers, and helping define/revise Target Delivery Dates based on customer needs/availability.

Additionally, you will determine adequate local entry points, manage local loop requests, resolve ordering-related issues with carriers or third-party vendors, and establish local loop delivery dates in coordination with overall customer TDD.

You will also be responsible for proactive order management to ensure TDD is met on all orders, ensuring sales/provisioning databases are accurately updated, and initiating action to escalate or expedite implementation issues to minimize delays in meeting customer committed delivery dates.

About You

We are looking for a highly skilled and experienced professional with a sound understanding of telecommunications, messaging, hosting, and security protocols and technologies. You should have a good understanding of circuits, hardware, and associated hosting, security, and messaging, as well as the network – Network Components.

You should also have excellent organizational and planning skills, be detail-oriented, and have good time management skills. Additionally, you should have excellent communication and decision-making skills, be an independent self-starter, and have a customer-focused attitude.

Fluency in English and Spanish is required, and a degree/equivalent in telecommunications is preferred. Solid experience in the specified local telecommunications area and customer service and telecommunications experience are highly desirable.

About Orange Business Services

Orange Business Services is a leading provider of global communication solutions, with extensive experience and knowledge in international communications. We offer a comprehensive benefit program, including medical, dental, life insurance, meal allowance, transportation allowance, bonus plan, and more.

We are committed to providing a friendly and caring environment, with flexibility and a global work environment. We are proud to be certified as one of the best companies to work by the Great Place to Work Institute and have been awarded as the Top Employer Brazil.



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