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Learning Experience Manager
Há 1 mês
The Learning Manager role at Tiffany & Co. is a key partner to Retail in support of achieving Key Business Results. This position is responsible for coaching to and sustaining Tiffany client experience behaviors in the Brazil and Chile Market.
Key Responsibilities:- Facilitate impactful instructional material that focuses on skill development and behavior change to drive business impact and desired outcomes.
- Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.
- Support the application of behavior through direct communication, delivering constructive feedback, and demonstrating active listening.
- Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.
- Monitor and observe daily client interactions in Tiffany retail stores to ensure sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction.
- Share strengths and areas for improvement to the coachee as evaluated against the Power of Blue sales model and Voice of the Customer scores, including product knowledge, selling skills, and service essentials.
- Recommend and support short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, Company resources, etc.).
- Minimum of 5-7 years retail/training experience, instructional design, classroom facilitation, or performance consulting experience.
- English and Spanish fluent.
- Highly effective facilitation and presentation skills.
- Highly organized with ability to execute innovative solutions.
- Self-motivated, accountable, and confidence in ability to consult and deliver leadership, manager, high-potential, and luxury retail sales training programs.
- Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.
- Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.
