Learning Manager

2 meses atrás


São Paulo, São Paulo, Brasil Tiffany & Co. Tempo inteiro

About the Role:

The Retail Learning Manager is a key partner to Retail in support of achievement of Key Business Results. This role is responsible for coaching to and sustaining Tiffany client experience behaviors.

Key Responsibilities:

• Facilitate impactful instructional material that focuses on skill development and behavior change to drive business impact and desired outcomes.

• Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.

• Support the application of behavior through direct communication, delivering constructive feedback, and demonstrating active listening.

• Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.

Key Accountabilities:

• Training Delivery:

• Sales & Leadership Coaching:

• General:

• Collaborate with others, seek feedback from team members and stakeholders throughout the design process.

• Communicate effectively with clarity, credibility, and timeliness.

• Embody a growth mindset and demonstrate the ability to inspire others.

Qualifications Required:

• Minimum of 5-7 years retail/training experience, instructional design, classroom facilitation, or performance consulting experience.

• English and Spanish fluent.

• Highly effective facilitation and presentation skills.

• Highly organized with the ability to execute innovative solutions.

• Self-motivated, accountable, and confident in the ability to consult and deliver leadership, manager, high-potential, and luxury retail sales training programs.

• Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.

• Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.


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