Learning Manager
Há 7 horas
The Retail Learning Manager role is a key partner to Retail in support of achievement of Key Business Results.
As a strategic thinker and leader, the Retail Learning Manager is responsible for coaching to and sustaining Tiffany client experience behaviors. In partnership with the Latam Market team, the Retail Learning Manager is responsible for communicating the America's Training Curriculum in their market to ensure employees have the knowledge of training and development events and resources.
The role requires expertise in retail, coaching, and highly effective facilitation skills to engage a diverse workforce. With strong competencies in place and a set of binding cultural values, our top priority is building skill-based learning solutions for all employee levels at Tiffany & Co.
Key Responsibilities:- Facilitate impactful instructional material that focuses on skill development and behavior change that will drive business impact and desired outcomes.
- Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.
- Support the application of behavior through using direct communication, delivering constructive feedback, and demonstrating active listening.
- Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.
- Minimum of 5-7 years retail/training experience, instructional design, classroom facilitation, or performance consulting experience.
- English and Spanish fluent.
- Highly effective facilitation and presentation skills.
- Highly organized with ability to execute innovative solutions.
- Self-motivated, accountable, and confidence in ability to consult and deliver leadership, manager, high-potential, and luxury retail sales training programs.
- Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.
- Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.
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