IT Service Desk Coordinator Specialist
1 semana atrás
We are seeking an experienced IT Service Desk Coordinator to join our team at Tata Consultancy Services (TCS). As a key member of our IT support team, you will be responsible for ensuring that all incoming requests are handled efficiently and effectively.
The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong understanding of IT concepts and technologies. Experience with Active Directory, Desktop Management, Remote Access, O365, and ServiceNow is highly desirable.
In this role, you will:
- Triage incoming requests to ensure timely and effective resolution of end-user issues;
- Evaluate work orders to determine the most suitable course of action;
- Analyze performance metrics to identify areas for improvement;
- Develop standard operating procedures to enhance quality of service;
- Collaborate with stakeholders to resolve complex issues;
- Provide first-level support to end-users when volumes are high;
- Participate in on-call rotation as required;
- Maintain confidentiality of sensitive information.
If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
Salary: R$ 4,500 - R$ 6,000 per month
Benefits:
- Health insurance;
- Dental Plan;
- Life insurance;
- Transportation vouchers;
- Meal/Food Voucher;
- Childcare assistance;
- Gympass;
- TCS Cares – free psychological assistance;
- Reimbursement of Certifications;
- Free TCS Learning Portal – Online courses and live training;
- International experience opportunity;
- Discount Partnership with Universities and Language Schools;
- Bring Your Buddy – Referral bonus program.
About TCS: We are an equal opportunity employer committed to diversity and inclusion. Our inclusive culture promotes equity and respect for all individuals, regardless of gender, disability, LGBTQIA+, religion, race, or ethnicity. Join us and build a career that matters.
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