Empregos atuais relacionados a Customer Experience Coordinator - Rio de Janeiro, Rio de Janeiro - beBeeCustomerSuccess

  • Customer Experience

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Leve Saúde Tempo inteiro

    Buscamos um(a) Analista de Processos e Projetos Sênior para atuar no time de Customer Experience (CX), sendo responsável por gerenciar squads, conduzir projetos complexos e liderar iniciativas de melhoria de processos e jornadas, garantindo impacto direto na experiência dos nossos clientes. Se você é uma pessoa focada, organizada, analítica e com forte...

  • Customer Experience Professional

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeecustomerexperience Tempo inteiro R$8.760 - R$10.782

    Job Title: Customer Experience Professional">We are seeking a skilled Customer Experience Professional to join our team. The successful candidate will be responsible for delivering exceptional customer service, processing returns, and generating accurate forecast reports.Key ResponsibilitiesProcess customer returns in a timely and efficient manner.Provide...

  • Project Coordinator Opportunity

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeProject Tempo inteiro R$90.000 - R$110.000

    Project Coordinator OpportunityA seasoned professional will be responsible for overseeing the execution of activities within a production or services project to fulfill customer requirements while ensuring customer satisfaction.

  • Medical Research Coordinator

    Há 11 horas

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeClinicalResearch Tempo inteiro US$91.666 - US$124.932

    The role of a Clinical Research Nurse is vital in ensuring the integrity and quality of clinical trials.Working under the guidance of a Principal Investigator, this nurse ensures compliance with federal regulations and Institutional Review Board approvals.This position requires excellent customer service skills to manage a demanding workload and provide...

  • Customer Experience Strategist

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$72.000 - R$108.000

    Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our organization.The successful candidate will be responsible for building and maintaining influential relationships with high-value customers, guiding them through their social maturity journey, and ensuring they gain full value from our product suite.In...

  • Chief Customer Experience Strategist

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000

    Job OverviewThis role involves proactively engaging with customers to improve their experience and help them get the most out of their subscription.">Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Understand customer challenges and empower them to utilize our features and products.Required Skills and...

  • Estágio na Área de Customer Experience

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Fundação Movimento Universitário de Desenvolvimento Econômico e Social Tempo inteiro

    Empresa no segmento de saúde ocupacional seleciona estudantes de ADMINISTRAÇÃO, 4º ao 6º período, ou MARKETING, 2º ou 3º período, ou GESTÃO COMERCIAL, 2º ou 3º período, para estágio na área de Customer Experience.Atividades:- Apoiar a área de Customer Experience no fluxo de atividades para atendimento às demandas dos clientes;- Realizar...

  • Maritime Sales Support Coordinator

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Marlink Tempo inteiro

    Your Mission As a Sales Support Coordinator, you will support the Americas maritime sales team in achieving revenue and acquisition targets while maintaining high customer satisfaction levels. The Inside Sales Coordinator reports to the Vice President of Sales, Americas. Your primary support will be for the Brazil-based sales team, with occasional support...

  • Maritime Sales Support Coordinator

    Há 6 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Marlink Tempo inteiro

    Your Mission As a Sales Support Coordinator, you will support the Americas maritime sales team in achieving revenue and acquisition targets while maintaining high levels of customer satisfaction. The Inside Sales Coordinator reports to the Vice President of Sales, Americas. You will primarily support the Brazil-based sales team and occasionally assist the...

  • Global Logistics Coordinator

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeLogistics Tempo inteiro R$72.000 - R$84.000

    Project CoordinatorThe ideal candidate will be responsible for coordinating logistics operations, ensuring smooth communication between stakeholders. Key responsibilities include arranging transportation, executing bookings, and completing assessments.Anticipate and respond to customer needs in a timely manner.Coordinate logistics operations to ensure...

Customer Experience Coordinator

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro US$70.000 - US$95.000

We are seeking a highly skilled Customer Experience Coordinator to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our service.

The ideal candidate will have experience as a Customer Success Manager in a SaaS company with fewer than 500 employees. They will possess strong communication and relationship-building skills, excellent problem-solving abilities, and attention to detail.

Key Responsibilities:
  • Onboarding & Customer Training:
    • Guide new customers through the onboarding process and demonstrate how to best leverage our service.
  • ICP Development:
    • Closely collaborate with customers to define and refine their Ideal Customer Profile, translating business needs into clear system requirements.
    • Understand our customer's business to help craft the best description of their ICP, including target company and individual buyer personas.
  • System Configuration:
    • Work within our internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.
  • RQL Quality Assurance:
    • Manually review and validate Relationship Qualified Leads generated by our system, ensuring quality and relevance.
  • Performance Analysis & Reporting:
    • Analyze lead data and customer feedback to measure success.
    • Regularly provide insightful performance reports to customers and to our internal product team.
  • Customer Relationship Management:
    • Act as the primary point of contact for customer inquiries.
    • Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.
Requirements:
  • B2B experience working with sales and marketing teams.
  • Strong communication and relationship-building skills.
  • Excellent problem-solving abilities and attention to detail.
  • Understanding of B2B sales processes and lead generation concepts.
  • Experience with customer relationship management tools.
  • Ability to translate customer feedback into actionable insights.
  • Advanced level of English.
What We Offer:
  • 100% remote work (from anywhere).
  • Excellent compensation in USD or your local currency if preferred.
  • Hardware and software setup for you to work from home.
  • Flexible hours: create your own schedule.
  • Paid parental leaves, vacations, and national holidays.
  • Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
  • Synergistic environment with mentorship, promotions, skill development, and diverse growth opportunities.