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Lubrizol Corporation, a leading specialty chemical company, is dedicated to delivering innovative solutions that drive business growth and customer satisfaction. Founded in 1928, our company has a rich history of providing high-quality products and services to customers around the world.
We value diversity and inclusivity in our workplace, and we strive to create a positive and respectful environment for all employees. Our commitment to diversity and inclusion enables us to attract and retain top talent and drive business success.
Job SummaryThe Export Customer Experience Representative plays a critical role in ensuring the success of our customers by providing exceptional customer service and support. This role involves processing sales orders, coordinating with internal stakeholders, and ensuring timely and accurate delivery of products.
Key Responsibilities- Process sales orders received through our systems via EDI functionality, ensuring accuracy and completeness of order entry, shipping, billing, and documentation information.
- Assist subsidiaries with export inquiries related to INCOTERMS, payment terms, and transportation modes, including air, ocean, and intermodal transport.
- Provide basic supply chain support to terminals, warehouses, or other source points, including SAP support and documentation assistance within the order handling process.
- Coordinate with Sales, Marketing, and Scheduling groups to strategize and implement plans to deal with supply situations.
- Provide accurate documentation instructions to enable freight forwarders to send documents correctly.
- Manage export bookings, corresponding with steamship lines, air carriers, and freight forwarders.
- Develop and maintain strong relationships with customers and colleagues through timely, accurate, and dependable communication.
- Identify opportunities for continuous improvement throughout the order handling process.
- Participate in audits and provide support as required.
- Bachelor's degree required; additional qualifications and experience in logistics, international trade, and export regulations preferred.
- Minimum 5 years of experience in customer service, including 2 years of prior SAP user experience.
- Proficient user of Microsoft Office products.
- Fluent in English, with additional languages such as Spanish preferred.
